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Frequently Asked Questions

Let us assist in speeding up your shopping experience by answering any questions or uncertainties that you may have. Find out more about LexisNexis online shopping; including store navigation, delivery information, returns, policies & payment information.

Shopping Cart

How do I add items to my cart?

To add a publication or other item to your cart, navigate to the page of the item you are interested in and then choose your desired version of that item.
When you click the "Buy Now" link, you will be asked for confirmation and brought to your "Shopping cart" page where you can then enter the quantity of the item that you would like to order using the "Qty" field on the right side of the screen.
After you have entered a quantity, you can continue shopping or choose to complete your order

How do I view what’s in my cart?

To view the contents of your cart, click on the "View cart" icon in the upper-right corner of your computer screen.
Once you click on this icon, you can easily change the number of copies you want to purchase of a particular item in your cart by updating the quantity listed and then clicking the "Update cart" link.
You can also delete any item in your cart by clicking the "Remove" button to the right of that item and then updating your cart with the "Update cart" link.

How do I remove items from my cart?

First, click on the "View cart" link in the upper-right corner of your computer screen.
This will allow you to view all items currently in your cart. Once you have identified the item that you would like to delete, click on the "Remove" button to the right of the item description and then click "Update cart" in the lower-right corner to have your changes reflected.

Placing an order

How do I place an order?

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How long does it take to process and ship orders?

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How can I check the status of my order?

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When will I receive my order?

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How can I cancel or change my order?

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Stock

What does Backorder mean?

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What does Preorder mean?

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Are all out of stock (Backorder / Preorder) purchases guaranteed?

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I can't find a specific item on the website, are there items available that are not listed on the website?

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Shipping

How is the shipping charge calculated on orders?

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What is your shipping method?

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How long does it take for me to receive my order?

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Payments & Exchanges

What are your payment options?

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What is your return/exchange policy?

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Where do I send my return?

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