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Consumer Goods and Services Code of Conduct

This booklet contains the Code of Conduct for the Consumer Goods and Services Industry as well as extracts of the Consumer Protection Act 68 of 2008.

Publication Language: English
Print
R91.85
R73.48
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Published:
ISBN/ISSN: 9780409118797

Product details

This booklet contains the Code of Conduct for the Consumer Goods and Services Industry as well as extracts of the Consumer Protection Act 68 of 2008.

All retailers are, on request by a consumer, required to present a copy or summary of the Code (clause 5.1.4 of the Consumer Goods and Services Industry Code.) LexisNexis has exclusive right to publish this Code. Available in a convenient A5 format together with all relevant extracts from the Consumer Protection Act.

Table of contents

1 - Preamble

2 - Purpose and Objectives

3 - Interpretation

4 - Application, Scope and Type of Participant

5 - Consumer and Industry Awareness

6 - Establishment and Powers of the CGSO

7 - Introduction: Terms of Reference and Operating Procedures for CGSO

8 - Maintaining Independence of the CGSO

9 - Functions of the CGSO

10 - Jurisdiction of the CGSO

11 - The Complaints Process

12 - Confidentiality

ANNEXURE A - Matters Relating to the Appointment, Tenure and Powers of the Ombudsman

ANNEXURE B - CGSO Complaints Form